Last updated: June 20, 2026
Thank you for shopping at Pro-Pets.com. We appreciate your business and want to ensure you have a positive experience.
1. Returns
* You have thirty (30) calendar days to return an item from the date you received it.
* To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
* Your item needs to have the receipt or proof of purchase.
2. Refunds
* Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
* If your return is approved, we will initiate a refund to your PayPal account (or original method of payment).
* You will receive the credit within a certain amount of days, depending on PayPal’s policies.
3. Shipping Costs
* You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
* If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
If you have any questions on how to return your item to us, contact us at support@pro-pets.com.